Shipping Policy
WE SHIP WORLDWIDE & OFFER FREE SHIPPING ON ORDERS OVER $150!
Processing Time:
Standard orders are processed, verified within 2-3 business days.
Shipped within 3-5 business days excluding holidays, sales and weekends.
Express orders are processed, verified and shipped within 1 business day.
We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You can track your package by creating a free account on our website or via USPS with the tracking number that was emailed to you. WE ARE NOT RESPONSIBLE FOR LOST IN THE MAIL OR ANY OTHER PROBLEMS NOT FAULTED TO US! ONCE YOUR STATUS IS DELIVERED WE ARE NOT RESPONSIBLE.
Please Note:
The time it takes to receive items includes processing + shipping transit time. For example, choosing a Next Day Shipping service does not guarantee you will receive it the day after you place your order. You must still allow time for the order to process. Also, ordering a PREORDER item will result in shipping delays as the item will be available to ship at a later date.
Return Policy
Returns Policy
We currently DO NOT offer refunds on any items. We will gladly accept an item for an exchange or store credit IF APPLICABLE/ACCEPTABLE.
Items will be eligible for exchange or store credit 7 days from post marked delivery!
Please contact hello@myboudoirhouse.com about returning your items FOR EXCHANGE. Once the request is received , you will be given a return address to ship your item to. The customer is solely responsible for their own return shipment postage.
We will pay for return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
Please allow 7-10 days after items has been delivered to process your store credit or exchange if applicable. In order to honor any exchanges or store credit, all returned items MUST be in new conditions with all tags attached. If the item is NOT returned in new condition, your credit will NOT be issued.
CONDITIONS:
ITEMS MUST BE RETURNED UNWORN , UNWASHED, NO DAMAGE, UNUSED AND WITH TAGS ATTACHED
NO VISIBLE MAKEUP OR DEODORANT ON ITEMS
The following items are excluded and cannot be returned:
Free gifts or promotional items
Items marked FINAL SALE
Sunglasses
Tops & Bodysuits
Swimwear
Lingerie
Worn items